Checklists

Questions to take into the next IT conversation.

Before you compare providers

• Which systems are business-critical?
• Who owns the administrator accounts and domains?
• What is the recovery time if email, files, or fibre fail?
• What is included each month, and what is billed separately?
• How do you leave the provider without losing access or data?

Before you buy equipment

• Is it compatible with the current network and power setup?
• What is the warranty process in South Africa?
• Who configures, patches, and replaces it?